RETURN AND EXCHANGE POLICY
Last Updated: 9/30/2023Thank you for shopping at https://activeplushairoil.com/
If, for any reason, You are not completely satisfied with a purchase, we invite You to review our Policy.
The following terms are applicable for any products that you purchased with us.
INTERPRETATION AND DEFINITIONS
Interpretation
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
Definitions
For the purposes of this Return and Exchange Policy:
Individual (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to Active Plus Hair Oil Located at IN.
Goods refer to the items offered for sale on the Service.
Orders mean a request by You to purchase Goods from Us.
Service refers to the Website.
Website refers to My Site, accessible from https://activeplushairoil.com/
You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
GENERAL RETURN POLICY
Products that are bought from the Physical Stores can’t be returned. All Items are eligible for return and would be processed if conditions are met.
You are always required to ship back the items by following the shipping instruction:
M-2, Basement, near Radha Krishna Mandir, Block M, Old DLF Colony, Sector 14, Gurugram, Haryana 122001
EXCHANGE POLICY
Product can be exchanged for a different size or color variation, provided that such variation is available. Customers are allowed to exchange for item within 7 days. Exchanges exceeding 7 days will not be processed.
In order to be eligible for exchanges make sure that these following conditions are met:
- Product must be returned in its original packaging
You are required to ship back the product for the item to be inspected and replaced.
You exchanged product will be processed When shipping label has been scanned.
You are given the rights to exchange the item, Two times. Provided that all conditions in Exchange Policy are met.
When the exchange item differs from the original item sent, customers should promptly contact customer service to report the discrepancy. Typically, the company will require a clear explanation and might request photographic evidence for verification. Upon confirmation of the mistake, the company issues a return authorization and provides a return label if necessary. Customers are then expected to securely pack and return the incorrect item to the specified address. Once received, the company processes the exchange, sending out the correct item. Any price differences may result in additional charges or refunds. Throughout the process, open communication and customer satisfaction are prioritized, often involving follow-up to ensure a seamless resolution..HOW TO INITIATE A RETURN
If you have a request for Return, Refund or Exchange and if you have further clarification and questions, Please do not hesitate to contact us through our:
Email Address: activeplushairoil@gmail.com
You will be updated for their Return Status through their EMAIL, provided that contact information is recorded to us.
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